Technical Writer
AI/LLM • APIs • Knowledge Base
Consuelo del Carmen Pérez Hidalgo
Bachelor’s Degree in Software Development and Management
8–10
Tutorials/day
25%
Ticket reduction
30%
Fewer editorial errors
AI/LLM
API documentation
Focus
Developer docs
Knowledge bases
Process guides
SEO clarity
Tooling + UX writing
Professional Experience
Impact-focused, measurable, and recruiter-friendly.
Technical Writer
NEUBOX · Mexican Hosting and Domain Company
Apr 2024 – Present
- Documented code + APIs for AI/LLM integrations, improving developer adoption and reducing ambiguity.
- Produced 8–10 technical tutorials/day, accelerating onboarding and reducing support friction.
- Redesigned and maintained KB in Confluence + Git + internal CMS, keeping docs aligned with product updates.
- Created internal process guides for support teams; optimized ticket reception flow → -25% incoming requests.
- Implemented standardized content prompts → -30% editorial errors and higher style consistency.
- Handled multiple concurrent doc requests under tight deadlines with positive stakeholder feedback.
Confluence
Jira
Git
APIs
AI/LLM
KB IA prompts
Education
Bachelor’s Degree in Software Development and Management
Universidad Tecnológica de Jalisco
In progress — since January 2024
Languages
Spanish
Native
English
Intermediate (B1)
Certifications
- CCNA: Networking fundamentals, switching, and routing (Cisco)
- Technical Writing and Code Documentation (Platzi)
- Copywriting and Storytelling (Platzi)
Skills
Grouped, scannable, and “tech-y” with a girly gradient touch.
Hard Skills
Programming
HTMLCSSJavaScript
PHPPythonJava
SQLMySQL
Tools & Technologies
cPanelDirectAdminWHMCSphpMyAdmin
JiraConfluenceZendesk
WordPressLaravel
GitGitHubVS CodeNetBeans
Android StudioFigmaCanva
RESTSOAP
Microsoft OfficeGoogle Workspace
Cloud & DevOps
AWS fundamentalsAzure fundamentals
CI/CDGitHub ActionsJenkins
Docker (Basic)
Soft Skills
- Effective communication
- Problem-solving
- Teamwork and leadership
- Critical and strategic thinking
- Adaptability and continuous learning
- Negotiation and time management
Quick Summary
Technical Writer with hands-on dev tooling experience, focused on high-clarity documentation, measurable outcomes, and scalable knowledge base systems.